When we launched in 2015 it was in response to the lack of choice in financial products for members of the armed forces and their families.
In January and February last year we conducted a survey – carried out by YouGov – to investigate the Military Family’s (the serving, their family members and the veteran community) experience with financial products and services.
The survey was conducted among a representative sample of 829 members of the Military Family. The findings suggest many experience difficulty finding financial products that take full account of their particular and varied circumstances, leaving the community feeling badly served and let down.
The Sunday Times picked up on our report and featured it on their website and in print on May 7.
Read the article online here.
Commenting on the findings, our Chairman, Major General (Ret’d) Sir Sebastian Roberts, said: “At The Military Mutual we are doing something about this to give members of the Military Family a level playing field, through a mutual structure that means our customers own the organisation they are part of. Having spent considerable time listening to the serving, their families and the veteran community it is clear that the majority don’t just want cheap cover. They want to deal with an organisation that understands their issues, speaks their language, and works to design services and products that take full account of their needs. They want someone that puts them first – and that is exactly what The Military Mutual aims to do.”