Military Kit Claims

How To Report A Claim

First, check your cover wording and summary to make sure that what you want to claim for is covered.

When you contact us we can help you faster if you follow our 7 point checklist below and have the information ready to make a claim:

  • Your membership number
  • Your preferred contact telephone number
  • Your address
  • Time and date of the incident or when you discovered it
  • Description of what happened and what caused it
  • Any action you’ve already taken (such as informing the police)
  • How much you think the claim will cost

Report A Claim Online

All Military Kit claims are handled on our behalf by Loss Adjusters and Claims Specialists, QuestGates.

The most efficient way is to report your claim online using the above link.

This process takes 12 minutes on average and enables you to upload video’s, photographs and documents. You can do this via a PC, tablet, laptop, but a smartphone is the most efficient way.

Claims can also be reported by phone or email.

You can email details to: or telephone 01204 860427

Our claims handlers are available between 9am – 5pm Monday to Friday.

For out of hours assistance call: 0121 411 0535

We take great care to address all claims rigorously and efficiently to ensure your claim is resolved in the right way.

Telephoned Military Mutual today after receiving their leaflet through the post and I am glad i did, i was speaking with a very pleasant young lady Sasha who set up my home and contents insurance very promptly and at a very reasonable price.

A. Perry

I have received the payment, thank you so much for all your help, you’ve been really helpful and I’m very pleased that I picked such a good company for my home cover!

K. KerridgeHome Insurance customer

I appreciate The Military Mutual helping out an ex-serving member. It’s nice to see a company that helps out the military and ex-military personnel.

CD, Midlothian (ex-Army)Buildings & Contents Cover

I sent an email in the morning and got a call back in the afternoon. After a good, interesting and informative conversation I have happily taken out a policy, and will come back for a car insurance quote as and when.

DB, Gosport (ex-Royal Navy)Home & Contents Cover

I found The Military Mutual to be prompt; you rang us today as you said you would. The people I spoke to were courteous, and gave me very competitive prices. I cannot fault you!

GJ, Manchester (ex-Army)Home Cover

The Military Mutual has given me an outstanding quote. I am truly impressed on how superb the service is and I will recommend The Military Mutual to everybody who asks me.

GS, London (currently serving in the Army)Military Kit & Personal Belongings Cover

I follow The Military Mutual on Twitter and I think that it’s really good that you look after military personnel. You answered all my questions and explained all of my options. I had an A1 service from the people I spoke to.

DH, Gosport (ex-RN)Home Cover

Very friendly and helpful. Great product, price and service. Highly recommend.

MS, Devon (ex-army)Home Cover

I would like to take this opportunity to congratulate you on your colleague Steve’s professional and courteous manner in which he dealt with me on the phone. After saving £90 on my Home Insurance renewal I will have no hesitation in recommending your company to my friends and colleagues!

Mr Gary D