How To Report A Claim
First, check your cover wording and summary to make sure that what you want to claim for is covered.
When you contact us we can help you faster if you follow our 7 point checklist below and have the information ready to make a claim:
- Your membership number
- Your preferred contact telephone number
- Your address
- Time and date of the incident or when you discovered it
- Description of what happened and what caused it
- Any action you’ve already taken (such as informing the police)
- How much you think the claim will cost
Report A Claim Online
All Military Kit claims are handled on our behalf by Loss Adjusters and Claims Specialists, QuestGates.
https://mm.my-claim.app/welcome
The most efficient way is to report your claim online using the above link.
This process takes 12 minutes on average and enables you to upload video’s, photographs and documents. You can do this via a PC, tablet, laptop, but a smartphone is the most efficient way.
Claims can also be reported by phone or email.
You can email details to: tpasolutions@questgates.co.uk or telephone 01204 860427
Our claims handlers are available between 9am – 5pm Monday to Friday.
For out of hours assistance call: 0121 411 0535
We take great care to address all claims rigorously and efficiently to ensure your claim is resolved in the right way.