How To Make A Complaint

If you would like to make a complaint please email us at

If we’re unable to resolve your complaint

In the unlikely event of your complaint not being resolved within eight weeks, or you’re not satisfied with the outcome, you can contact the Financial Ombudsman Service (FOS):

0800 0234 567 or 0300 1239 123
The Financial Ombudsman Service, Exchange Tower, London E14 9SR

Please note that if the FOS can deal with your complaint you’ll need to refer your complaint to them within six months of receiving the final response.

This complaints process does not affect your right of legal action against Builders Direct S.A., The Military Mutual or anyone else who provides your cover.