Privacy Policy

Using this website

When someone visits this website we will collect standard internet log information and visitor behaviour patterns in order to understand how many people have visited the site and how we can make sure the site meets their needs. This information will be collected in a way that does not identify individuals and we will not make any attempt to discover the identity of any person visiting the site. We will not associate any information collected from this website with other information from any source which would make it possible to identify any individual. If at any time we do want to collect personal information about people who visit this website we will make this intention clear and we will explain what we propose to do with the information.

Your Information

When you give us your personal information, we will process your information in accordance with relevant data protection legislation. The personal information we hold is the information we receive through our dealings with you, the administration of your cover and your membership of the Mutual. It may include information we obtain from other people, businesses and organisations. We will only keep the information for as long as we reasonably need to and we will only use it for the purposes set out below.

We may use personal information to:

  • make decisions about accepting you as a member of the Mutual and providing cover
  • understand our Members’ needs and requirements
  • investigate, process and pay claims
  • administer the Protection and collect contributions
  • recover debts and damages
  • meet our legal obligations under the Companies Act 2006
  • send you information and documents about company matters
  • detect crime and prevent fraud
  • carry out market research; and if you agree tell you about other products and services we can offer.

This may involve giving information to our Managers, other service providers, insurers, underwriters or re-insurers, loss adjusters, legal advisers and fraud prevention agencies in the UK and abroad.

We will not give information to anyone else unless:

  • the person agrees we are allowed or required by law to disclose it;
  • or we are involved in a sale, merger, reorganisation, transfer of business or dissolution.

When we receive sensitive personal information, including any medical or criminal record information, we will only use that information for the purpose it was given to us and to provide cover. Please make sure that you only give us sensitive personal information about other people with their agreement.

Our Managers run several other Mutuals. Our Managers may use information from some or all of the Mutuals to help improve the services provided by them and the Mutuals, and to make sure that records are accurate and up to date. Someone at our Managers involved in the management of another Mutual may need to have access to our Members’ personal information so procedures are in place to make sure that such access is only allowed on a need to know basis and that the use of the personal information is always fair and lawful.

We may use information about you in order to comply with financial sanctions which apply in the UK and internationally. This may include checking your information on HM Treasury’s lists of financial sanctions targets.

A contract will be in place to make sure that personal information is protected when we give it to businesses and organisations in countries that do not provide the same level of personal information Protection as the UK.

Law enforcement agencies and other authorities can ask for personal information to detect or prevent crime or to comply with legal obligations. If they ask we have to give the information.

We may, from time to time, change the way we use personal information. If we believe that it would not be reasonable for Members to expect us to change in the way we have, we will write to each Member and explain the change. If we do not receive a member’s objection to the change within 60 days then it is accepted that the member has agreed to the change.

Members and other people whose personal information we hold have a right to ask for a copy of the information and a right to have any inaccuracies corrected. To ask for the information please write to us at the following address:

The Information Officer
The Military Mutual Limited
7 Maltings Place
169 Tower Bridge Road
London SE1 3JB

We will also provide the names and addresses of the agencies we use if we are asked.

We record telephone calls to make sure that we follow instructions correctly and for staff training purposes.


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